We pride ourselves on the friendly and personal service we offer, and we will always strive to provide a first-class service to our customers. However, like every company, sometimes we get things wrong. Our Complaints Procedure clearly sets out exactly what will happen, should you ever need to make a complaint.
If you wish to make a complaint, please contact any member of staff at Day’s Fleet, or alternatively email [email protected]
If you’re unhappy with how we deal with your complaint, you may be able to request free, independent advice:
The British Vehicle Rental and Leasing Association (BVRLA)
The BVRLA offers free advice to customers who cannot resolve a dispute directly.
Find out more about the BVRLA, or email them at [email protected]. You can also call them on 01494 434747.