Welcome to our Business Update for October, included in this month’s update:
- Office Update
- Vehicle Orders and Deliveries
- MOT’s and Vehicle Servicing
- Flexi Hire – Updates to Services
- Changes to Invoicing
- Client Feedback
Office Update
Days Fleet are fully operational with staff working from home and a skeleton staff in the office. During lockdown our offices were re-fitted to allow for social distancing and a one-way system was introduced; all staff wear face coverings when moving around the office. We are now conducting internal and external meetings via Teams and Zoom to great effect and has allowed us to keep in touch with our colleagues, customers and suppliers. If you would like to arrange a virtual meeting with a member of our team please let us know via [email protected]
Since March we have made multiple changes to processes throughout all departments of the business which have resulted in us now being entirely paperless.
Hopefully, you have noticed no difference to the level of service you receive from us but if you have any comments please let us know on [email protected]
Vehicle Orders and Deliveries
Throughout the pandemic we have continued to order and deliver vehicles as safely as possible, working closely with our clients and suppliers to agree new processes that work for everyone.
However, the whole automotive industry have been experiencing delays throughout the entire supply chain which has resulted in some vehicle deliveries being significantly delayed. Our Purchasing team are working with all of the vehicle manufacturers and our dealer network to obtain accurate delivery estimates and pass this information to our clients. These delays are very much out of our control but please be assured we are doing everything possible to get vehicles delivered to our clients as quickly as possible.
If you have any queries please contact [email protected]
MOT’s and Vehicle Servicing
MOT’s that were due between 30th March and 31st July were granted a 6-month extension as a result of COVID-19 e.g. if your MOT was due to expire on 23rd April 2020 – this has automatically been extended to 23rd October 2020 and you will need to get your MOT by this date. If your MOT was due after 31st July then it needs to be booked as normal.
The Driver and Vehicle Standards Agency (DVSA) is recommending that fleet operators should get cars and vans tested as soon as possible, even if they have been granted an exemption during the COVID-19 pandemic. This will help to mitigate the risk of a backlog and too much demand at one time, once the six-month exemption period expires.
MOT tests are essential for road safety and ensuring that vehicle parts – including tyres, seatbelts, brakes, lights and exhausts- are in proper working order. You must continue to ensure that the vehicle is properly maintained and kept in a roadworthy condition even if it has been subject to an MOT extension.
Please call DriverLine on 0345 296 4423 to make an MOT booking, or alternatively use our online booking facility.
If you have any queries please contact [email protected]
Please be aware that if you are making a booking for an MOT, vehicle service, maintenance or repair then most service outlets will be unable to provide a courtesy vehicle or a collection and delivery service due to the ongoing situation.
Flexi Hire – Updates to Services
- All suppliers currently require a minimum lead time of 8 working hours for delivery, however, where possible vehicles will be delivered sooner.
- Following the point of off-hire suppliers are in most cases allowing vehicles to stand for a minimum 72 hours, before making collection as a precaution.
- Some suppliers are currently not making deliveries on car bookings less than 3 days and van bookings less than 7 days but will of course still supply as a pickup and return to branch.
If you have any queries please contact [email protected]
Changes to Invoicing
From 1st November 2020 we will be introducing some changes to our invoices. Historically we have invoiced individual drivers when they have requested things such as VE103B’s (taking vehicle abroad), private plate transfers, registration plates, safety packs, etc but moving forward all additional items to the main contract will be included in the regular invoicing process.
If you have any queries please contact [email protected]
Client Feedback
After an unprecedented year, we will shortly be introducing new client surveys so that we can obtain feedback from our valued clients. It is more important than ever that we provide the best level of service possible and take comments and suggestions on board. Look out for your survey in your Inbox in November.
